1. Fill out our returns form.

Log into your account, select the order with items you would like to return and fill out all the details as required.

If you have problems logging into your account, you can also use the online form.

2. Download our detailed instructions on how to send your item(s) back.

This will also be emailed to you.

3. Drop your return parcel at DHL or PostNL

We recommend for you to send your parcel using registered mail, which will allow you to track your return.

If you would like to return your order, you must contact us within 14 days of placing your order to let us know.

You can find more information about our returns policy here.

All items are dispatched from our warehouse within 48 hours of placing your order, during business hours. If you place an order on a Friday afternoon or over the weekend, it will be sent out on the next business day. We are closed on public holidays, so please take this into account when placing an order.

You will receive your order within approximately 1-5 business days.

Please note, during peak times there might be dispatch delays of up to 5 business days.

Please contact us as soon as possible to let us know. You can email us - info@rollienation.nl or give us a call during business hours on +31 6 14284542

It may not always be possible for us to amend your order details, so please ensure all details provided are full and correct at the time of order placement.

We care about your entire Rollie experience, so here’s some info on how to care for your new Rollie kicks. Before taking them for a walk, protect them from water absorption and marks with a quality waterproofing spray. To remove dry, dirty marks use a suede/nubuck brush and work through in the same direction. You can also use a nubuck reviver or shampoo to get it looking fresh again! Click here for detailed instructions on how to care for your Rollies.

Simply choose the dollar value that you want to gift and an email will be sent to the recipient with a coupon code to use. Grab a gift card here!

Click here for our ‘Find A Store’ page and simply type your postal code or city in the search bar and a list of stockists 50-100km away will be shown!
To sign into your account, simply use the “My Account” link which can be found in the footer at the bottom of our website. If you have any other troubles, email us at hello@rollienation.com and we’ll get back to you within 24 business hours.
Hit us up with an email to info@rollienation.nl and tell us about your store and location.

Your privacy is critically important to us. At Rollie, we have a few fundamental principles. We don’t ask for personal information unless we truly need it. We don’t share your personal information with anyone except to comply with the law, develop our products or protect our rights. We don’t store personal information on our servers unless required for the on-going operation of one of our services.